is owned and operated by:

Les Fabrications TJD inc.
147 Chemin des Raymond
Riviere-du-Loup, Quebec, Canada
G5R 5X9
Telephone: 418-863-5885
Toll free: 1-877-863-5885
Fax: 418-862-8099

Confidentiality and information security policy.
Online shopping with Les Fabrications TJD inc is secure.
Personal and credit card information entered on the site is transmitted electronically in a format that cannot be intercepted, altered or decoded by a third party as it is encrypted to ensure its confidentiality.
Les Fabrications TJD inc complies with SSL encryption standards, under which transaction information will always be transmitted securely. Payment is made directly through Desjardins.
Les Fabrications TJD inc does not store credit information on any transaction.
As a result, online shoppers are required to submit credit card information with every new transaction.

Purchasing policy.
Any purchase made on is a final sale. No product can be returned or refunded without approval from TJD Fabrications. In the case of an order error from the buyer, she/he must contact TJD Fabrications customer service to explain the situation.

Any purchase made on is delivered DDP (Delivered Duty Paid) unless otherwise noted.
Order processing.
Depending on the product, the normal lead time to process an order is between 1 to 3 working days. Should an order exceed this lead time, an email will be sent to the buyer advising her/him of the prolonged delay.

Once your order has been picked up by the carrier, an email will be sent to you confirming the shipment of your order. The carrier’s name and contact information will be provided. TJD Fabrications is not held liable for the delivery lead time between its production plant and final shipping destination.

Claims for damaged products.
All products shipped from the TJD Fabrications production plant are thoroughly inspected and carefully packaged. TJD Fabrications is not liable for any damages resulting in shipment. Any damage resulting in shipping must be claimed to the carrier.

Back orders.
All orders entered on are usually shipped complete. Should the order be shipped incomplete, the missing item(s) will be shipped when available.

Fabrication TJD Customer Service.
Communication via email is preferred at – but calls are welcomed. Toll Free: (877) 863-5885.
* Business Hours: (Monday through Thursday 8AM – 5PM) (Friday 7AM – 4PM).

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